7th June 2011
Surrey Drug and Alcohol Care Ltd gain full membership to The Helplines Association
Surrey Drug and Alcohol Care Ltd are now full members of The Helpline Assocation, which provides our callers with another level of quality assurance. The THA independently certify that when you call us you will be provided with unbiased support, information and advice and that the person who takes your call is trained and supported.
The Helplines Association provides anyone accessing our services another level of quality assurance: The Helplines Standard. When you contact a helpline which has The Helplines Standard, you know that we have been checked against a list of around 80 criteria, which were developed and agreed by member helplines.
When you contact a helpline which is a member of The Helplines Association, you can be sure that the helpline will meet the following good practice criteria:
The helpline will not make a profit from callers.
The helpline will provide unbiased support, information or advice.
The person who takes your call will be trained and supported.
The helpline will have adequate staff to provide a service during all their advertised opening hours. By 'adequate staff' we mean at least one person available to take calls with another person (such as a supervisor) available to support them.
The helpline will have a clear policy on what information they can share about your call, and when.
The helpline will have a policy on making the service accessible.
The helpline will have clear information available to you if you want to complain about their service.