Helpers Association, Surrey Drug and Alcohol Care are now full members of The Helpline Association, which provides our callers with another level of quality assurance. SDAC Helpers Association, Helpers Association, Drug News UK, Surrey Drug News, Surrey Alcohol News.

The Helplines Association

News Update - The Helplines Association

Back

7th June 2011

Surrey Drug and Alcohol Care Ltd gain full membership to The Helplines Association

Surrey Drug and Alcohol Care Ltd are now full members of The Helpline Assocation, which provides our callers with another level of quality assurance. The THA independently certify that when you call us you will be provided with unbiased support, information and advice and that the person who takes your call is trained and supported.

The Helplines Association provides anyone accessing our services another level of quality assurance: The Helplines Standard. When you contact a helpline which has The Helplines Standard, you know that we have been checked against a list of around 80 criteria, which were developed and agreed by member helplines.

When you contact a helpline which is a member of The Helplines Association, you can be sure that the helpline will meet the following good practice criteria:

TickThe helpline will not make a profit from callers.

TickThe helpline will provide unbiased support, information or advice.

TickThe person who takes your call will be trained and supported.

TickThe helpline will have adequate staff to provide a service during all their advertised opening hours. By 'adequate staff' we mean at least one person available to take calls with another person (such as a supervisor) available to support them.

TickThe helpline will have a clear policy on what information they can share about your call, and when.

TickThe helpline will have a policy on making the service accessible.

TickThe helpline will have clear information available to you if you want to complain about their service.

  • thumb1 SDAC Ltd

    As a registered charity, Surrey Drug & Alcohol Care services are free of charge, and the number is widely advertised in the Surrey Area. Founded in 1986, it introduced a permanent helpline service in 1987 and has been in continuous operation ever since. Between 50 and 60 volunteers active with SDAC at any time.

  • thumb1 SDAC Ltd

    Surrey Drug and Alcohol Care Ltd (SDAC) operates a helpline open to callers 24 hours a day, 365 days a year. We offer help and support for anyone who is concerned about the problems that Drugs and Alcohol cause.

Some of Our Pages ...

Surrey Drug and Alcohol Logo

To read more about Surrey Drug and Alcohol Care click here ...

 

To read information about alcohol click here ...

To read information about drugs click here ...

To read information about how you can donate to Surrey Drug and Alcohol Care click here ...

The Queen's Award

To read our News page click here ...

 

To read information about how you can volunteer with Surrey Drug and Alcohol Care click here ...

To contact us via a contact form which goes directly to our email please click here ...

To see our Cookies Policy please click here ...